This privacy statement applies to the DVANA online services and related offerings that display or link to this notice (the "Online Services"). This includes Hybrid Services, such as Hub 365, which utilize an App and Online Component, together they comprise an Online Service.
When you use social features of the Online Services, other users in your network may see some of your activity.
The Online Services enable you to purchase, subscribe to or use other products and online services from DVANA or third parties with different privacy practices, and those other products and online services will be governed by their respective privacy statements and policies. You should become familiar with those policies and practices.
Last Updated: May 2016
Customer Data will be used only to provide customer the Online Services including purposes compatible with providing those services. For example, we may use Customer Data to provide a personalized experience, improve service reliability, combat spam or other malware, or improve features and functionality of the Online Services. An example of an Online Service is the Hub 365 suite of apps. DVANA will not use Customer Data or derive information from it for any advertising or similar commercial purposes. "Customer Data" means all data, including all text, sound, video, or image files, and software, that are provided to DVANA by, or on behalf of, you or your end users through use of the Online Service. Customer Data is not Administrator Data, Payment Data, or Support Data.
Administrator Data is information provided to DVANA during sign-up, purchase, or administration of the Online Services. Administrator Data includes the name, address, phone number, and email address you provide, as well as aggregated usage information related to your account and administrative data, such as the controls and settings you select, associated with your account. We use Administrator Data to provide the Online Services, complete transactions, service the account, and detect and prevent fraud.
We may use Administrator Data to contact you to provide information about your account, subscriptions, billing, and updates to the Online Services, including information about new features, security or other technical issues. We may also contact you regarding third-party inquiries we receive regarding use of the Online Services, as described in your agreement. You will not be able to unsubscribe from these non-promotional communications.
Subject to your contact preferences, we may also contact you regarding information and offers about other products and services, or share your contact information with DVANA's partners. You may manage your contact preferences or update your information in your account profile.
Administrator Data may also include contact information of your colleagues and friends if you agree to provide it to DVANA for the limited purpose of sending them an invitation to use the Online Services; we may contact those individuals with communications that may include information about you, such as your name and profile photo.
Customers who make online purchases will be asked to provide information, which may include payment instrument number (e.g., credit card), name and billing address, the security code associated with the payment instrument, organizational tax ID, and other financial data ("Payment Data"). We use Payment Data to complete transactions, as well as to detect and prevent fraud.
Support Data is the information we collect when you contact or engage DVANA for support. It includes information you submit in a support request or provide when you run an automated trouble-shooter. It may also include information about hardware, software, and other details gathered related to the support incident, such as contact or authentication information, chat session personalization, information about the condition of the machine and the application when the fault occurred and during diagnostics, system and registry data about software installations and hardware configurations, and error-tracking files. In addition to using Support Data to resolve your support incident, we may use Support Data to operate, improve and personalize the products and services we offer.
Support may be provided through phone, email, or online chat. With your permission, we may use Remote Access ("RA") to temporarily navigate your machine or, for certain Online Services, you may add a support professional as an authorized user for a limited duration to view diagnostic data in order to resolve a support incident. Phone conversations, online chat sessions, or RA sessions with support professionals may be recorded and/or monitored.
Following a support incident, we may send you a survey about your experience and offerings. You must opt-out of support surveys separately from other communications provided by DVANA by contacting Support or through the email footer. To review and edit your personal information collected through our support services, please contact us by using our web form.
Some business customers may purchase additional support offerings (e.g., Premier). These offerings are covered by separate terms and notices.
Some Online Services may require, or may be enhanced by, the installation of local software (e.g., agents, device management applications) on a device. This section of the DVANA Online Services Privacy Statement governs your use of local software provided by DVANA for use with the Online Services that does not have its own privacy statement. At your direction, the local software may transmit (i) data, which may include Customer Data, from a device or appliance to or from the Online Services; or (ii) logs or errors reports to DVANA for troubleshooting purposes. The local software may also collect data about the use and performance of the local software or the Online Services that may be transmitted to DVANA and analysed to improve the quality, security, and integrity of the products and services we offer.
DVANA will not disclose Customer Data outside of DVANA except (1) as you direct, (2) with permission from an end user, (3) as described here or in your agreement(s), or (4) as required by law.
DVANA will not disclose Customer Data to law enforcement unless required by law. Should law enforcement contact DVANA with a demand for Customer Data, DVANA will attempt to redirect the law enforcement agency to request that data directly from you. If compelled to disclose Customer Data to law enforcement, then DVANA will promptly notify you and provide you a copy of the demand unless legally prohibited from doing so.
Upon receipt of any other third party request for Customer Data (such as requests from customer's end users), DVANA will promptly notify you unless prohibited by law. If DVANA is not required by law to disclose the Customer Data, DVANA will reject the request. If the request is valid and DVANA could be compelled to disclose the requested information, DVANA will attempt to redirect the third party to request the Customer Data from you.
Except as customer directs, DVANA will not provide any third party: (1) direct, indirect, blanket or unfettered access to Customer Data; (2) the platform encryption keys used to secure Customer Data or the ability to break such encryption; or (3) any kind of access to Customer Data if DVANA is aware that such data is used for purposes other than those stated in the request.
In support of the above, DVANA may provide your basic contact information to the third party.
We will not disclose Administrator Data, Payment Data or Support Data outside of DVANA except (1) as you direct, (2) with permission from an end user, (3) as described here or in your agreement(s), or (4) as required by law. We may share Administrator Data or Payment Data with third parties for purposes of fraud prevention or to process payment transactions. The Online Services may enable you to purchase, subscribe to, or use services, software, and content from companies other than DVANA ("Third Party Offerings"). If you choose to purchase, subscribe to, or use a Third Party Offering, we may provide the third party with your Administrator Data or Payment Data. Subject to your contact preferences, the third party may use your Administrator Data to send you promotional communications. Use of that information and your use of a Third Party Offering will be governed by the third party's privacy statement and policies.
DVANA is committed to helping protect the security of your information. We have implemented and will maintain appropriate technical and organizational measures intended to protect your information against accidental loss, destruction, or alteration; unauthorized disclosure or access; or unlawful destruction.
DVANA use third party cloud hosting services provided by Microsoft and their Azure service. DVANA store your data in datacentres located in Europe. DVANA do not process information in other jurisdictions. Microsoft and the Azure service have in place different certifications and agreements to keep personal information personal. Please see those separate agreements for further details.
DVANA may offer preview, beta or other pre-release features and services ("Previews") for optional evaluation. Previews may employ lesser or different privacy and security measures than those typically present in the Online Services. We may contact you to obtain your feedback about the Preview or your interest in continuing to use it after general release.
We will occasionally update our privacy statements to reflect customer feedback and changes in our Online Services. When we post changes to a statement, we will revise the "last updated" date at the top of the statement. If there are material changes to the statement or in how DVANA will use Online Services information, we will notify you either by posting a notice of such changes before they take effect or by directly sending you a notification. In the event of a conflict between the terms of any agreement(s) between you and DVANA and this privacy statement, the terms of those agreement(s) will control. We encourage you to periodically review the privacy statements for the products and services you use to learn how DVANA is protecting Online Services information.
DVANA welcomes your comments. If you believe that DVANA is not adhering to its privacy or security commitments, please contact us through our Contact Page. Our postal address is:
Chester Business Park,